Legal notice
Last updated: 29 August 2026
This Legal Notice provides information about the operator of the Aquiroma website and online store, together with information relevant to electronic commerce, consumer protection, data protection and regulated agarwood trade.
1. Website Operator
This website and online store are operated by:
Aquiroma Lda
Legal form: Sociedade por quotas, a private limited company incorporated in Portugal
Registered office:
Travessa Fala Só 13B
1250 109 Lisbon
Portugal
Registration and legal person number, NIPC: 519099974
VAT number: PT519099974
Email: info@aquiroma.com
Phone: +351 913 610 064
Website: www.aquiroma.com
2. Regulatory Authorities
Consumer protection and market surveillance matters in Portugal may fall within the competence of the Autoridade de Segurança Alimentar e Económica, ASAE.
Data protection matters fall within the competence of the Comissão Nacional de Proteção de Dados, CNPD.
Website: www.cnpd.pt
Trade in certain agarwood species and products is regulated under the Convention on International Trade in Endangered Species of Wild Fauna and Flora, CITES, and the corresponding European Union wildlife trade rules.
In Portugal, relevant CITES functions are administered by the Instituto da Conservação da Natureza e das Florestas, ICNF.
3. Hosting and Technical Services
The Aquiroma online store is hosted and operated using the Shopify ecommerce platform.
Payment processing is carried out through the payment providers made available through the store.
These providers may process customer data under their own legal and privacy obligations.
4. Our Activity
Aquiroma supplies agarwood oils, related agarwood materials and educational publications relating to agarwood and perfumery.
The website provides information about Aquiroma, its products, professional activities, educational content and online sales.
5. Product Information
We take reasonable care to ensure that product descriptions, specifications and other information displayed on the website are accurate.
Agarwood and agarwood oils are natural materials.
Normal variation may occur between origins and production batches, including differences in:
Colour
Appearance
Viscosity
Olfactory character
Natural sediment
Other characteristics inherent to the material
These natural differences do not by themselves indicate a defect or lack of conformity where the product corresponds to the description and specification provided at the time of purchase.
Unless expressly stated otherwise on the relevant product page, agarwood oils are supplied as aromatic materials or perfumery raw materials and are not presented as finished cosmetic products intended for direct application to the skin.
Where a product is placed on the market under a specific regulated product category, the applicable product information and labelling will reflect the relevant legal requirements.
6. Product Safety and Regulatory Information
Aquiroma complies with the product safety, identification and information obligations applicable to the products it places on the market.
Depending on the product and Aquiroma's legal role in relation to that product, Aquiroma may act as manufacturer, importer, distributor or another economic operator recognised under applicable law.
Where required, relevant manufacturer details, responsible person information, product identification, warnings and safety information are made available through the product page, product packaging or accompanying documentation.
Nothing in this Legal Notice should be interpreted as assigning Aquiroma a regulatory role that does not apply to a particular product.
7. Intellectual Property
Unless otherwise stated, the content of this website, including text, photographs, graphics, branding, product descriptions, educational material and original visual content, is owned by or licensed to Aquiroma Lda.
Publications sold by Aquiroma, including Beyond the Scent of Agarwood Oil, are protected by applicable copyright law.
Purchase of a printed or digital copy does not transfer copyright ownership.
Content may not be reproduced, commercially distributed, uploaded, shared, translated or adapted without prior permission except where permitted by applicable law.
Nothing in this section restricts lawful quotation or other lawful uses permitted by copyright legislation.
8. Consumer Rights
Consumers purchasing through this website benefit from the mandatory rights provided by applicable Portuguese and European Union consumer law.
These rights may include:
The statutory right of withdrawal for eligible distance purchases
Rights relating to goods that do not conform to the purchase contract
Rights relating to delivery and transport risk
Rights concerning clear price and commercial information
Where Portuguese consumer law applies, new movable goods are generally protected against lack of conformity for three years from delivery.
Nothing on this website limits mandatory consumer rights.
Further information is available in our Terms of Service and Refund and Return Policy.
9. Prices and Commercial Practices
For consumer sales within the European Union, prices are displayed including applicable VAT where required by law.
Delivery charges and any other mandatory additional charges are shown before the order is submitted.
Where Aquiroma announces a price reduction, the prior price is determined in accordance with applicable European and Portuguese price indication rules.
Where customer reviews are displayed, Aquiroma provides information about whether and how those reviews are verified where required by law.
Aquiroma does not knowingly publish or commission false consumer reviews.
10. Complaints
Customers are encouraged to contact Aquiroma directly so that we can try to resolve any concern.
Email: info@aquiroma.com
Phone: +351 913 610 064
Consumers may also submit complaints through the Portuguese Electronic Complaints Book, Livro de Reclamações Eletrónico.
Official platform:
A direct link to the official platform is also provided through the Aquiroma website.
Complaints submitted through the electronic platform will be handled within the deadlines required by applicable Portuguese law.
11. Alternative Dispute Resolution
Consumers may use an authorised Alternative Dispute Resolution entity where applicable.
For qualifying consumer disputes falling within its territorial and monetary competence, consumers may contact:
Centro de Arbitragem de Conflitos de Consumo de Lisboa
CACCL
Website:
The CACCL handles qualifying consumer disputes subject to its applicable competence rules.
Where another authorised consumer dispute resolution body is competent for a particular dispute, the consumer may use that entity.
Consumers involved in qualifying cross border disputes within the European Union may also seek assistance through the European Consumer Centre network.
12. Personal Data
Personal data is processed in accordance with our Privacy Policy and applicable data protection legislation, including Regulation (EU) 2016/679, the General Data Protection Regulation.
13. Website Content
Aquiroma takes reasonable care to keep website information accurate and current.
However, website content may occasionally contain errors, omissions or outdated information.
Where an error affects an order or mandatory consumer information, Aquiroma will handle the matter in accordance with applicable law.
Nothing in this Legal Notice excludes or limits liability where such exclusion or limitation is prohibited by law.
Where the website contains links to third party websites, those websites are operated independently and are subject to their own terms and privacy practices.
14. Applicable Law
This website is operated from Portugal and is subject to Portuguese law.
Where a consumer resides in another jurisdiction, nothing in this Legal Notice removes mandatory consumer rights that apply under the law applicable to that consumer.
15. Contact
Aquiroma Lda
Travessa Fala Só 13B
1250 109 Lisbon
Portugal
NIPC: 519099974
VAT number: PT519099974
Email: info@aquiroma.com
Phone: +351 913 610 064