Contact information
Last updated: 29 August 2026
Aquiroma Lda is a company established in Portugal specialising in agarwood oils, related agarwood materials and educational publications for professional and private customers.
Company Details
Company name: Aquiroma Lda
Legal form: Sociedade por quotas, a private limited company incorporated in Portugal
Registered office:
Travessa Fala Só 13B
1250 109 Lisbon
Portugal
Registration and legal person number, NIPC: 519099974
VAT number: PT519099974
Website: www.aquiroma.store
Contact Us
Email: info@aquiroma.com
Phone: +351 913 610 064
Postal address:
Aquiroma Lda
Travessa Fala Só 13B
1250 109 Lisbon
Portugal
For enquiries regarding orders, products, shipping, returns, documentation, CITES requirements or professional supply, please contact us by email or telephone.
Returns and Refunds
For a return, withdrawal or refund request, please contact:
before sending goods back so that we can provide the appropriate return instructions.
Full details are available in our Refund and Return Policy.
Privacy Requests
For requests concerning access, correction, erasure, restriction, objection or other data protection rights, please contact:
Full details are available in our Privacy Policy.
Complaints
If you have a concern regarding an order, product or service, please contact us first at:
We will make reasonable efforts to resolve the matter directly.
Consumers may also submit a complaint through the Portuguese Electronic Complaints Book, Livro de Reclamações Eletrónico.
Official platform:
A direct link to the Electronic Complaints Book is also available through the Aquiroma website.
Complaints submitted through the electronic platform will be handled within the deadlines required by applicable Portuguese law.
Alternative Dispute Resolution
Consumers may use an authorised Alternative Dispute Resolution entity where applicable.
For qualifying consumer disputes falling within its territorial and monetary competence, consumers may contact:
Centro de Arbitragem de Conflitos de Consumo de Lisboa
CACCL
Website: www.centroarbitragemlisboa.pt
Phone: +351 218 807 030
The CACCL handles qualifying consumer disputes involving purchases for private use where the applicable conditions are satisfied, including its territorial and monetary competence.
Consumers should consult the official CACCL information to confirm whether a particular dispute falls within its scope.
Where another authorised consumer dispute resolution body is competent for a particular dispute, the consumer may use that entity.
Consumers resident in another European Union country may also seek assistance through the European Consumer Centre network for qualifying cross border consumer disputes.
General Contact
Aquiroma Lda
Travessa Fala Só 13B
1250 109 Lisbon
Portugal
NIPC: 519099974
VAT number: PT519099974
Email: info@aquiroma.com
Phone: +351 913 610 064